Appointments & Arrival

Please arrive on time for your scheduled appointment. This allows us to provide your complete service without impacting the experience of the next client. If you arrive late, we will always do our best to accommodate you — however, your treatment may need to be adjusted or shortened to remain within the originally reserved appointment time. Significantly late arrivals may need to be rescheduled.

Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice. Late cancellations, repeated last-minute changes, or missed appointments may require a deposit or prepayment before a future appointment can be reserved.

No-Shows

Appointments are reserved specifically for each client. Clients who miss an appointment without notice may be required to provide a deposit or prepayment when scheduling future services.

Your Health & Skin

Your safety and the health of your skin are important to us. Please inform your skincare professional before your treatment of any allergies, sensitivities, medications, pregnancy, recent cosmetic or medical procedures, active skin conditions, or other changes that could affect your service. Certain treatments may need to be modified, postponed, or substituted when appropriate for your skin and safety.

Treatment Selection

Every client's skin is unique. Our skincare professionals may recommend adjustments to a booked service when another treatment or product is better suited to your skin at the time of your appointment. Our priority is always to provide a treatment that is appropriate for your individual skin, concerns, and goals.

Results

Skincare results vary from person to person. Individual results depend on many factors, including skin condition, age, lifestyle, home skincare, and consistency with recommended treatments. While we are committed to providing professional care and the best possible experience, specific results cannot be guaranteed.

Children & Guests

To maintain a peaceful environment and allow us to give each client our full attention, we kindly ask that children and additional guests not accompany you to your appointment unless prior arrangements have been made.

Personal Belongings

We recommend keeping personal belongings with you during your visit. Fleur De Lys Spa is not responsible for lost, misplaced, or damaged personal items.

Our Commitment to You

We want every visit to Fleur De Lys Spa to feel personal, comfortable, and professional. These policies allow us to respect the time of every client while maintaining the quality of care and attention that has been at the heart of Fleur De Lys Spa since 2015.

Thank you for choosing Fleur De Lys Spa. We look forward to taking care of you.